Got Questions?
We’ve Got Answers.
Whether you’re just getting started or already a pro, our FAQ section covers everything you need—from billing to features—to make your experience smoother.
GENERAL
From pricing to features — here are the answers to your most common questions. No guesswork, just clarity.
What is Secureroom.AI and what does it do?
Secureroom.AI is a secure, cloud-based Virtual Data Room (VDR) and legal-tech platform used for confidential document sharing, collaboration and due diligence. It is trusted by financial institutions, law firms, investment banks and corporates for managing high-value transactions and sensitive information.
What is a Virtual Data Room (VDR) and why do I need one?
A VDR is a secure online workspace designed for storing and sharing confidential documents during transactions such as M&A, fundraising, audits and regulatory reviews. Unlike standard file-sharing platforms, VDRs offer encryption, access control, audit trails and collaboration tools to ensure complete confidentiality and compliance.
What is “due diligence”?
Due diligence is the process of reviewing financial, legal and operational information prior to a transaction or investment. A VDR streamlines this process by keeping all documents centralised, secure and fully traceable.
What are the main advantages of a VDR over traditional file-sharing tools?
Virtual Data Rooms offer enterprise-grade security (ISO 27001, GDPR compliance), detailed audit trails, watermarking, secure Q&A, permission controls and workflow tools — none of which are available in standard cloud storage platforms.
GETTING STARTED
From pricing to features — here are the answers to your most common questions. No guesswork, just clarity.
How do I create a data room on Secureroom.AI?
Simply log in, click “Create New Room” and follow the guided setup. You’ll be prompted to define users, permission levels, folders and document uploads.
Do I need training to use Secureroom.AI?
No formal training is required. The platform is designed to be intuitive and user-friendly. If needed, we do offer onboarding support and user guides.
What do I need to access the platform?
A modern web browser (Chrome, Firefox, Safari or Edge) and an internet connection. No software installation is required.
How do I purchase a plan and what are the storage limits?
You can subscribe directly through our website by selecting a pricing plan. Plans start at 10 GB / 10 users and scale to unlimited users and storage. Upgrades or plan changes can be made at any time.
Can I access Secureroom.AI from my mobile device?
Yes — the platform is fully mobile responsive and optimised for smartphones and tablets.
SECURITY & COMPLIANCE
From pricing to features — here are the answers to your most common questions. No guesswork, just clarity.
How is my data protected?
Secureroom.AI uses end-to-end AES-256 encryption, multi-factor authentication, dynamic watermarking, IP restrictions and AI-based anomaly detection. Data is hosted on secure AWS infrastructure with full compliance reporting.
Does Secureroom comply with international privacy regulations?
Yes — we comply with GDPR, CPRA, ISO 27001, SOC 2 Type II, the India IT Act, and other global privacy regulations.
Can I disable 2FA and watermarking?
Two-factor authentication is mandatory for administrators, but optional for other roles. Watermarks can be customised or disabled, depending on your organisation’s security policies.
Can I export or archive the entire data room after a deal closes?
Yes. Upon request, we provide a secure downloadable archive of all documents and activity logs.
FEATURES & FUNCTIONALITY
From pricing to features — here are the answers to your most common questions. No guesswork, just clarity.
Can I bulk upload files, folders and users?
Absolutely. The platform supports drag-and-drop bulk uploads and bulk user import with role assignment.
Can I share documents with external parties?
Yes — use SecureLink to share password-protected, expiring links with full activity tracking.
How do I monitor activity?
Real-time dashboards and comprehensive audit logs allow you to monitor every user and document action as it happens.
Does Secureroom support Q&A and document redaction?
Yes — we offer a secure Q&A module, as well as AI-powered redaction tools that detect and redact sensitive content.
Can I translate documents within the platform?
Yes — full-document translations are supported in several major languages.
Does Secureroom integrate with other systems (e.g. DocuSign, Salesforce)?
Yes — we offer integrations with popular eSignature, CRM and document management platforms. API access is available on request.
Can I automate user permissions and workflows?
Yes. Administrators can set permission templates, auto-expiry rules and workflow automations.
TECHNICAL & SUPPORT
From pricing to features — here are the answers to your most common questions. No guesswork, just clarity.
My invitation link expired — what should I do?
Please contact your data room administrator to receive a new invitation link.
What uptime is guaranteed?
We guarantee 99.9% platform uptime, backed by redundant AWS infrastructure, disaster recovery and defined SLAs for response times.
How do I contact support?
a) Live Chat: 24/7 (via the platform)
b) Email: support@Secureroom.AI
c) Ticket Submission: Access via in-app Support Centre<br? d) Phone Support: Available 24/7
b) Email: support@Secureroom.AI
c) Ticket Submission: Access via in-app Support Centre<br? d) Phone Support: Available 24/7
Still need help?
a) Explore our Knowledge Base for step-by-step guides and videos
b) Contact Support via email or live chat
c) Submit a Support Ticket
d) Speak to an Expert — phone support available 24/7
b) Contact Support via email or live chat
c) Submit a Support Ticket
d) Speak to an Expert — phone support available 24/7
View All
Plans & Pricing
Security & Data
Using Brighthub
Accounts & Teams
Billing & Payment
What kind of support is included?
We offer tier-based support depending on your plan:
- Free plan users get access to community forums and our self-serve Help Center.
- Pro & Business users enjoy priority email support and live chat during business hours.
- Enterprise plans come with a dedicated success manager and 24/7 assistance.
Need more details?
Can I switch plans later?
Yes, you can switch plans at any time. We've made it easy to upgrade or downgrade your subscription based on your changing needs:
- Upgrading: When you upgrade to a higher plan, the changes take effect immediately. We'll prorate your billing and only charge you the difference for the remainder of your billing cycle.
- Downgrading: You can downgrade your plan at any time, and the changes will take effect at the end of your current billing cycle.
- Team to Individual: If you need to switch from a team plan to an individual one, you can do so from your billing settings. Note that team-specific features will no longer be available.
- Free to Paid: Upgrading from a free plan to a paid plan gives you immediate access to premium features.
Your project data and repositories will remain intact during plan changes. Visit the Billing section in your account settings to manage your subscription.
Do you offer discounts for teams or education?
Yes, we offer special pricing for both educational institutions and qualified teams:
Education Discounts
- Students: 100% free Pro accounts for the duration of your studies with a verified student email.
- Teachers: Free Pro accounts for verified educators.
- Educational Institutions: Campus-wide licensing with significant discounts for universities and schools.
- Classrooms: Free organization accounts for teaching purposes with unlimited private repositories.
Team Discounts
- Non-profit Organizations: Qualified non-profits receive a 50% discount on team plans.
- Open Source Projects: Free team accounts for qualifying open source projects.
- Startups: Eligible startups can receive credits through our startup program.
- Volume Discounts: Organizations with 10+ users qualify for volume pricing - contact our sales team for a custom quote.
To apply for education or non-profit discounts, visit our discount application page and submit verification of your status.
What’s included in the free plan?
Our free plan provides a solid foundation for individual developers and small projects:
Core Features
- Unlimited public repositories
- Basic CI/CD with 2,000 build minutes per month
- Up to 3 collaborators for private repositories
- 500MB of storage for packages and artifacts
- Up to 3 collaborators for private repositories
- Issue tracking and project management tools
- Full participation in public discussions
- Pull request contributions to public projects
- Access to the community marketplace
- 500MB of storage for packages and artifacts
- Basic GitHub Pages hosting
- Private repositories limited to 3 collaborators
- No advanced security features
- Standard support via community forums only
- No priority build queues
- Limited API requests (5,000 per hour)
Community Access
Limitations
You can use the free plan indefinitely, and it's perfect for personal projects, learning, and contributing to open source. Upgrade anytime to increase collaboration capabilities and access premium features.
Can I get a refund if I cancel early?
Our refund policy for early cancellations works as follows:
Monthly Subscriptions
- Monthly plans are billed in advance and can be canceled at any time.
- When you cancel a monthly subscription, your plan will remain active until the end of the current billing period.
- We do not provide prorated refunds for the unused portion of the month when you cancel a monthly plan.
Annual Subscriptions
- For annual plans canceled within the first 30 days, we offer a full refund.
- For cancellations after 30 days but before the full year, we may provide a prorated refund for the unused months, less a 20% early termination fee.
- Contact our billing team with your specific situation for consideration.
Special Circumstances
- If you're canceling due to technical issues or service unavailability, please contact our support team before canceling.
- Educational and non-profit subscriptions follow the same refund policies.
- Enterprise plans have custom terms specified in your contract.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
Is there an API available?
Yes, we provide a comprehensive REST API for developers:
API Features
- Complete programmatic access to repositories, issues, pull requests, and more
- Webhook support for real-time event notifications
- GraphQL API for flexible and efficient data retrieval
- OAuth and Personal Access Token authentication options
- Detailed documentation with examples in multiple programming languages
API Limits
- Free Plan: 5,000 requests per hour
- Pro Plan: 10,000 requests per hour
- Team Plan: 20,000 requests per hour
- Enterprise Plan: Custom limits based on your needs
Common API Use Cases
- Automating workflows and integrations
- Building custom dashboards and reporting tools
- Syncing with third-party services
- Implementing custom CI/CD pipelines
- Managing organizations and repositories at scale
Visit our
What security measures should I look for when evaluating a SaaS provider?
When evaluating a SaaS provider, look for SOC 2 compliance, data encryption (both in transit and at rest), multi-factor authentication, regular security audits, and a clear incident response plan. Ask about their backup procedures, data retention policies, and whether they have a dedicated security team. Review their history of security incidents and how they were handled.
How can I ensure my company's data remains private when using SaaS applications?
To ensure data privacy in SaaS applications, implement strict access controls with role-based permissions, use single sign-on (SSO) solutions, regularly audit user access, and enforce strong password policies. Review the SaaS provider's privacy policy and data processing agreements carefully. Consider using a Cloud Access Security Broker (CASB) to monitor data movement and enforce security policies across all your SaaS applications.
What are the most common data security risks when using SaaS platforms?
The most common SaaS security risks include unauthorized access due to poor authentication practices, data breaches from insecure APIs, insufficient data encryption, lack of visibility into data handling practices, compliance violations, and shadow IT (unauthorized SaaS usage). Insider threats and account hijacking through phishing attacks also pose significant risks to SaaS security.
How should we handle compliance requirements when moving to SaaS solutions?
When migrating to SaaS solutions while maintaining compliance, first identify which regulations apply to your organization (GDPR, HIPAA, etc.). Ensure your SaaS providers offer compliance features specifically designed for these regulations. Get written guarantees about compliance in your service agreements, maintain detailed documentation of all compliance measures, and conduct regular compliance audits of your SaaS ecosystem.
What should our disaster recovery plan include for SaaS applications?
A comprehensive SaaS disaster recovery plan should include regular data backups independent of the SaaS provider, documented procedures for data restoration, alternative access methods during service outages, clear communication protocols during incidents, and regular testing of the recovery procedures. Consider implementing a multi-SaaS strategy for critical applications to avoid single points of failure.
What kind of support is included?
We offer tier-based support depending on your plan:
- Free plan users get access to community forums and our self-serve Help Center.
- Pro & Business users enjoy priority email support and live chat during business hours.
- Enterprise plans come with a dedicated success manager and 24/7 assistance.
Need more details?
Can I switch plans later?
Yes, you can switch plans at any time. We've made it easy to upgrade or downgrade your subscription based on your changing needs:
- Upgrading: When you upgrade to a higher plan, the changes take effect immediately. We'll prorate your billing and only charge you the difference for the remainder of your billing cycle.
- Downgrading: You can downgrade your plan at any time, and the changes will take effect at the end of your current billing cycle.
- Team to Individual: If you need to switch from a team plan to an individual one, you can do so from your billing settings. Note that team-specific features will no longer be available.
- Free to Paid: Upgrading from a free plan to a paid plan gives you immediate access to premium features.
Your project data and repositories will remain intact during plan changes. Visit the Billing section in your account settings to manage your subscription.
Do you offer discounts for teams or education?
Yes, we offer special pricing for both educational institutions and qualified teams:
Education Discounts
- Students: 100% free Pro accounts for the duration of your studies with a verified student email.
- Teachers: Free Pro accounts for verified educators.
- Educational Institutions: Campus-wide licensing with significant discounts for universities and schools.
- Classrooms: Free organization accounts for teaching purposes with unlimited private repositories.
Team Discounts
- Non-profit Organizations: Qualified non-profits receive a 50% discount on team plans.
- Open Source Projects: Free team accounts for qualifying open source projects.
- Startups: Eligible startups can receive credits through our startup program.
- Volume Discounts: Organizations with 10+ users qualify for volume pricing - contact our sales team for a custom quote.
To apply for education or non-profit discounts, visit our discount application page and submit verification of your status.
What’s included in the free plan?
Our free plan provides a solid foundation for individual developers and small projects:
Core Features
- Unlimited public repositories
- Basic CI/CD with 2,000 build minutes per month
- Up to 3 collaborators for private repositories
- 500MB of storage for packages and artifacts
- Up to 3 collaborators for private repositories
- Issue tracking and project management tools
- Full participation in public discussions
- Pull request contributions to public projects
- Access to the community marketplace
- 500MB of storage for packages and artifacts
- Basic GitHub Pages hosting
- Private repositories limited to 3 collaborators
- No advanced security features
- Standard support via community forums only
- No priority build queues
- Limited API requests (5,000 per hour)
Community Access
Limitations
You can use the free plan indefinitely, and it's perfect for personal projects, learning, and contributing to open source. Upgrade anytime to increase collaboration capabilities and access premium features.
Can I get a refund if I cancel early?
Our refund policy for early cancellations works as follows:
Monthly Subscriptions
- Monthly plans are billed in advance and can be canceled at any time.
- When you cancel a monthly subscription, your plan will remain active until the end of the current billing period.
- We do not provide prorated refunds for the unused portion of the month when you cancel a monthly plan.
Annual Subscriptions
- For annual plans canceled within the first 30 days, we offer a full refund.
- For cancellations after 30 days but before the full year, we may provide a prorated refund for the unused months, less a 20% early termination fee.
- Contact our billing team with your specific situation for consideration.
Special Circumstances
- If you're canceling due to technical issues or service unavailability, please contact our support team before canceling.
- Educational and non-profit subscriptions follow the same refund policies.
- Enterprise plans have custom terms specified in your contract.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
Is there an API available?
Yes, we provide a comprehensive REST API for developers:
API Features
- Complete programmatic access to repositories, issues, pull requests, and more
- Webhook support for real-time event notifications
- GraphQL API for flexible and efficient data retrieval
- OAuth and Personal Access Token authentication options
- Detailed documentation with examples in multiple programming languages
API Limits
- Free Plan: 5,000 requests per hour
- Pro Plan: 10,000 requests per hour
- Team Plan: 20,000 requests per hour
- Enterprise Plan: Custom limits based on your needs
Common API Use Cases
- Automating workflows and integrations
- Building custom dashboards and reporting tools
- Syncing with third-party services
- Implementing custom CI/CD pipelines
- Managing organizations and repositories at scale
Visit our
What kind of support is included?
We offer tier-based support depending on your plan:
- Free plan users get access to community forums and our self-serve Help Center.
- Pro & Business users enjoy priority email support and live chat during business hours.
- Enterprise plans come with a dedicated success manager and 24/7 assistance.
Need more details?
Can I switch plans later?
Yes, you can switch plans at any time. We've made it easy to upgrade or downgrade your subscription based on your changing needs:
- Upgrading: When you upgrade to a higher plan, the changes take effect immediately. We'll prorate your billing and only charge you the difference for the remainder of your billing cycle.
- Downgrading: You can downgrade your plan at any time, and the changes will take effect at the end of your current billing cycle.
- Team to Individual: If you need to switch from a team plan to an individual one, you can do so from your billing settings. Note that team-specific features will no longer be available.
- Free to Paid: Upgrading from a free plan to a paid plan gives you immediate access to premium features.
Your project data and repositories will remain intact during plan changes. Visit the Billing section in your account settings to manage your subscription.
Do you offer discounts for teams or education?
Yes, we offer special pricing for both educational institutions and qualified teams:
Education Discounts
- Students: 100% free Pro accounts for the duration of your studies with a verified student email.
- Teachers: Free Pro accounts for verified educators.
- Educational Institutions: Campus-wide licensing with significant discounts for universities and schools.
- Classrooms: Free organization accounts for teaching purposes with unlimited private repositories.
Team Discounts
- Non-profit Organizations: Qualified non-profits receive a 50% discount on team plans.
- Open Source Projects: Free team accounts for qualifying open source projects.
- Startups: Eligible startups can receive credits through our startup program.
- Volume Discounts: Organizations with 10+ users qualify for volume pricing - contact our sales team for a custom quote.
To apply for education or non-profit discounts, visit our discount application page and submit verification of your status.
What’s included in the free plan?
Our free plan provides a solid foundation for individual developers and small projects:
Core Features
- Unlimited public repositories
- Basic CI/CD with 2,000 build minutes per month
- Up to 3 collaborators for private repositories
- 500MB of storage for packages and artifacts
- Up to 3 collaborators for private repositories
- Issue tracking and project management tools
- Full participation in public discussions
- Pull request contributions to public projects
- Access to the community marketplace
- 500MB of storage for packages and artifacts
- Basic GitHub Pages hosting
- Private repositories limited to 3 collaborators
- No advanced security features
- Standard support via community forums only
- No priority build queues
- Limited API requests (5,000 per hour)
Community Access
Limitations
You can use the free plan indefinitely, and it's perfect for personal projects, learning, and contributing to open source. Upgrade anytime to increase collaboration capabilities and access premium features.
Can I get a refund if I cancel early?
Our refund policy for early cancellations works as follows:
Monthly Subscriptions
- Monthly plans are billed in advance and can be canceled at any time.
- When you cancel a monthly subscription, your plan will remain active until the end of the current billing period.
- We do not provide prorated refunds for the unused portion of the month when you cancel a monthly plan.
Annual Subscriptions
- For annual plans canceled within the first 30 days, we offer a full refund.
- For cancellations after 30 days but before the full year, we may provide a prorated refund for the unused months, less a 20% early termination fee.
- Contact our billing team with your specific situation for consideration.
Special Circumstances
- If you're canceling due to technical issues or service unavailability, please contact our support team before canceling.
- Educational and non-profit subscriptions follow the same refund policies.
- Enterprise plans have custom terms specified in your contract.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
Is there an API available?
Yes, we provide a comprehensive REST API for developers:
API Features
- Complete programmatic access to repositories, issues, pull requests, and more
- Webhook support for real-time event notifications
- GraphQL API for flexible and efficient data retrieval
- OAuth and Personal Access Token authentication options
- Detailed documentation with examples in multiple programming languages
API Limits
- Free Plan: 5,000 requests per hour
- Pro Plan: 10,000 requests per hour
- Team Plan: 20,000 requests per hour
- Enterprise Plan: Custom limits based on your needs
Common API Use Cases
- Automating workflows and integrations
- Building custom dashboards and reporting tools
- Syncing with third-party services
- Implementing custom CI/CD pipelines
- Managing organizations and repositories at scale
Visit our
What kind of support is included?
We offer tier-based support depending on your plan:
- Free plan users get access to community forums and our self-serve Help Center.
- Pro & Business users enjoy priority email support and live chat during business hours.
- Enterprise plans come with a dedicated success manager and 24/7 assistance.
Need more details?
Can I switch plans later?
Yes, you can switch plans at any time. We've made it easy to upgrade or downgrade your subscription based on your changing needs:
- Upgrading: When you upgrade to a higher plan, the changes take effect immediately. We'll prorate your billing and only charge you the difference for the remainder of your billing cycle.
- Downgrading: You can downgrade your plan at any time, and the changes will take effect at the end of your current billing cycle.
- Team to Individual: If you need to switch from a team plan to an individual one, you can do so from your billing settings. Note that team-specific features will no longer be available.
- Free to Paid: Upgrading from a free plan to a paid plan gives you immediate access to premium features.
Your project data and repositories will remain intact during plan changes. Visit the Billing section in your account settings to manage your subscription.
Do you offer discounts for teams or education?
Yes, we offer special pricing for both educational institutions and qualified teams:
Education Discounts
- Students: 100% free Pro accounts for the duration of your studies with a verified student email.
- Teachers: Free Pro accounts for verified educators.
- Educational Institutions: Campus-wide licensing with significant discounts for universities and schools.
- Classrooms: Free organization accounts for teaching purposes with unlimited private repositories.
Team Discounts
- Non-profit Organizations: Qualified non-profits receive a 50% discount on team plans.
- Open Source Projects: Free team accounts for qualifying open source projects.
- Startups: Eligible startups can receive credits through our startup program.
- Volume Discounts: Organizations with 10+ users qualify for volume pricing - contact our sales team for a custom quote.
To apply for education or non-profit discounts, visit our discount application page and submit verification of your status.
What’s included in the free plan?
Our free plan provides a solid foundation for individual developers and small projects:
Core Features
- Unlimited public repositories
- Basic CI/CD with 2,000 build minutes per month
- Up to 3 collaborators for private repositories
- 500MB of storage for packages and artifacts
- Up to 3 collaborators for private repositories
- Issue tracking and project management tools
- Full participation in public discussions
- Pull request contributions to public projects
- Access to the community marketplace
- 500MB of storage for packages and artifacts
- Basic GitHub Pages hosting
- Private repositories limited to 3 collaborators
- No advanced security features
- Standard support via community forums only
- No priority build queues
- Limited API requests (5,000 per hour)
Community Access
Limitations
You can use the free plan indefinitely, and it's perfect for personal projects, learning, and contributing to open source. Upgrade anytime to increase collaboration capabilities and access premium features.
Can I get a refund if I cancel early?
Our refund policy for early cancellations works as follows:
Monthly Subscriptions
- Monthly plans are billed in advance and can be canceled at any time.
- When you cancel a monthly subscription, your plan will remain active until the end of the current billing period.
- We do not provide prorated refunds for the unused portion of the month when you cancel a monthly plan.
Annual Subscriptions
- For annual plans canceled within the first 30 days, we offer a full refund.
- For cancellations after 30 days but before the full year, we may provide a prorated refund for the unused months, less a 20% early termination fee.
- Contact our billing team with your specific situation for consideration.
Special Circumstances
- If you're canceling due to technical issues or service unavailability, please contact our support team before canceling.
- Educational and non-profit subscriptions follow the same refund policies.
- Enterprise plans have custom terms specified in your contract.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
Is there an API available?
Yes, we provide a comprehensive REST API for developers:
API Features
- Complete programmatic access to repositories, issues, pull requests, and more
- Webhook support for real-time event notifications
- GraphQL API for flexible and efficient data retrieval
- OAuth and Personal Access Token authentication options
- Detailed documentation with examples in multiple programming languages
API Limits
- Free Plan: 5,000 requests per hour
- Pro Plan: 10,000 requests per hour
- Team Plan: 20,000 requests per hour
- Enterprise Plan: Custom limits based on your needs
Common API Use Cases
- Automating workflows and integrations
- Building custom dashboards and reporting tools
- Syncing with third-party services
- Implementing custom CI/CD pipelines
- Managing organizations and repositories at scale
Visit our
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